Returns & Exchanges
We want you to be completely satisfied with your Carrera eyewear; therefore, we offer a hassle-free 30-day return policy for all unworn items in their original packaging. Please ensure all security tags and protective films are intact to qualify for a full refund or exchange.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Pack Your Eyewear
Carefully place the sunglasses or frames in their original hard case and shipping box, including all cleaning cloths and authenticity certificates.
Attach the Shipping Label
Print the prepaid return shipping label provided via email and securely affix it to the outside of your package, ensuring any old labels are removed.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing